Inside Knowledge, Featured Case Study Article on Knowledge Management at Comverse in Global Sales: “Establishing a living corporate knowledge-base”, Gloria Kinrot and Dr. Susan Gordon, September 2002

“The lack of a systematic means for employees to retrieve and access the information they need to carry out their jobs effectively is a frequent oversight, even among the largest and most successful organisations…. Comverse worked to develop a collection of tools that have helped address this failing, in turn creating within the company a living corporate knowledge base. … With the tools we have developed, anyone with a laptop can carry a copy of the full knowledge base without requiring a modem or network connection to access information.… Three tools based on the centralised knowledge base have been created at Comverse:
RFP Assistant – providing a way to search for and insert answers to customer query documents; Doc Assistant – enabling the quick generation of topic-related documents ‘on the fly’; AskHQ – a visual e-learning interface, used online to access all information in the knowledge base.”

 Knowledge Management Magazine Case Study Article at Comverse Global Sales >>>